Christmas 2020 Delivery Information
As Christmas draws closer we would like to make customers aware that the post office and couriers will be extra busy this year so it is important to order early to ensure your items arrive in time.
Please ensure we have your order by the 19th December so we can process and get the order posted in time for Christmas. If you leave it any later than this then we may still be able to get your order there but we can not make any guarantees, we will as always endeavour to try our best.
Here at Kevela - Online Cycle Components we strive to despatch orders as soon as possible, this is normally within 2 working days of receipt of your order, where possible we try to despatch either the same day or the very next working day for stocked items.
All small orders totalling a packaged weight of less than 3kg are usually sent via Royal Mail, larger and bulkier orders will be sent via a carrier. We always confirm the delivery method in the despatch confirmation email.
The time it takes an order to reach you can vary depending on your location, most deliveries sent to UK Mainland addresses normally arrive within 3 to 5 working days, however there can be occasions when this time is extended. Delivery delays can occur in times of adverse weather, industrial action or busy periods such as Christmas and Bank Holidays.
Fast UK Delivery is available by choosing "UK Express (Next Day)" in the delivery option, when you checkout, Choosing this option will mean you order will be sent by a carrier using a next working day service (this does not includeSaturdays or Sundays). This is ideal if you need your order quickly. We will confirm by email exacltly what day your order should arrive. Please note orders received after 1pm may miss our collection for Next Day delivery and therefore will be despatched the very next available working day,
Deliveries to locations outside the UK can take longer and we would advise allowing up to 15 working days.
If you need to enquire about an order placed, please do so at the following email address: email@example.com.